Genesys CTI User Forum > Genesys CTI Technical Discussion

Post Routing objects

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Victor:
Please tell me how it goes, because I think this feature is something we all can use. By the way, what switch are you using?

Vic

James:
Lucent & Meridian....

Peter Nogorodsky:
What kind of design are you implementing right now to get detect the abandoned calls?

I think it would be very useful for both of us to compare our notes.

Pete

James:
Looking to detect callers that abandon, then make business rule decisions to treat that customer with a higher priority...

We would also use th information to see the number of retrys.

Iwamura, Ken:
Hello, James,

how do you do it now? We use ir server, but we cannot notice abandon calls.

Ken
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