Genesys CTI User Forum > Genesys CTI Technical Discussion

What is a supervisor seat?

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Jiang Hwang:
Dear Sirs/Madams:

could you please be kind enough to tell me the meaning of the supervisor seat license?

Gratefully yours,

Jiang Hwang : District Distribution Manager

Daizo Yamane:
Is it "CCP Additional Supervisor enable seat" ?
It is the number that you can use CCP the same time. However If you bought CCP seats License, you can use 1 CCP without buying "SV enable seat". So If you need to use more than 2 CCP, you have to buy "SV enable seat".
For example
You want to use 10 CCP. And you want to monitor 125seats(Agents).
> You should buy CCP 125seats License and 9 Additional Supervisor enable seats.

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