Genesys CTI User Forum > Announcements Scratch Board
Wouldn't it be good, if....
tony:
You have been reading my mind... :)
A graphical overview of the solution, based on the connections between the components in the Applications sections, under Environments in CME/CIM... Shouldn't be that diffiicult - should it? And the advantages of being able to export sections of it - or the whole thing - for whatever Project you're doing would be.. welll... great! :)
Another "idea" would be to be able to extrapolate the Application window itself - drilling down through it's connections.
Y'know what I just realised? We're talking about a Designers GUI for CME, rather than a series of boxes that make up a simple Admin screen... now there's a thought... lol
Tony
Adam G.:
[quote author=Tony Tillyer link=topic=5199.msg23262#msg23262 date=1267774620]
You have been reading my mind... :)
A graphical overview of the solution, based on the connections between the components in the Applications sections, under Environments in CME/CIM... Shouldn't be that diffiicult - should it? And the advantages of being able to export sections of it - or the whole thing - for whatever Project you're doing would be.. welll... great! :)
Another "idea" would be to be able to extrapolate the Application window itself - drilling down through it's connections.
Y'know what I just realised? We're talking about a Designers GUI for CME, rather than a series of boxes that make up a simple Admin screen... now there's a thought... lol
Tony
[/quote]
I'm going potty with other product ideas zooming around my head. Arrrgh, now you guys have put another one there!
(I like the idea)
Seb Reeve:
[quote]Then again, having the ability to run the Solutions Software from one interface could be useful too - perhaps being able to launch the application associated with the component in CIM/CME - e.g. right-click an Agent and open a real-time view of the Agent (Agent Pulse, anyone...?) or perhaps drilling into Fields or Filters for Outbound in CIM/CME and having the option to right-click to open OCM where the Field or Filter is in use. Or better still... an overarching interface that shows you what is in use - and what isn't...[/quote]
...well OCM functionally moves into Administrator 8 web interface in an imminent release (along with CME, SCI and Deployment Wizards you already noted) - in addition the capability to deploy the new SCXML routing strategies will also reside in this tool - a key goal of the Administrator product is moving towards a single interface for administration...
...as you note real-time reporting capabilities are planned to move to a single interface based on Advisors (Informiam) GUI - however this will remain separate from Administrator which is targeted at pure systems admins whereas Advisors GUI is targeted at operational personnel. However you might expect some configuration capabilities to be available in Advisors (amend agent skills, groups etc.) where that activity makes sense for that type of user.
In general GUIs are to be separated by the role of the users who use them the most - not by abstract functionality - so where Genesys used to have tools for Configuration, Management, Reporting, Routing, Outbound etc. there will now be tools for:
[list]
[li]Design[/li]
[li]Configure[/li]
[li]Manage[/li]
[li]Deliver (desktop)[/li][/list]
[quote]STANDARDISED MODULES
There is this programming language called Java - you may have heard of it. It uses Classes and Libraries to perform all manner of wonderful things... What if... you had some "ready-made" components that conform to industry standards, within the Solutions? Not just example code (SDK) but functional parts that you simply apply and tie-in to your environment? Standardized Modules for Routing springs to mind - a plug'n'play Strategy or Sub-Routine that provides a single function (e.g. Target Routes based on Skills or Target Routes based on Time in Queue, etc.) Import the file into your Solution, fill in the blanks - et viola - an industry standard component in your Solution..![/quote]
This is what SCXML based routing strategies in Router 8 are all about! Because routing strategies are XML formatted and served from a web server - you will be able to create Java (or other) web services which 'serve-up' customized or tailored routing workflow on-demand. This is much like the ability to dynamically generate vXML on demand from the web server.
In fact, better still - if you use both GVP 8 and Router 8 - you could dynamically generate both vXML and SCXML from your own application - generating the whole experience from your own service creation environment!
mark:
I had a demo from a company called Lekane (i think) a couple of years ago, promoting mobile softphone. Was impressed.
I was equally impressed with the presenters name - Mika Hakkinen!!
tony:
...because all I have so far, with regard to extracting something tangible for an output, is....
[font=times new roman]SELECT CFG_SERVER.APP_DBID SERVER_APPLICATION_DBID, CFG_HOST.DBID HOST_DBID, CFG_HOST.NAME HOST_NAME, CFG_HOST.IP_ADDRESS IP_ADDRESS, CFG_APPLICATION.NAME APPLICATION_NAME, CFG_APP_PROTOTYPE.NAME APPLICATION_PROTYPE_NAME
FROM CFG_SERVER, CFG_HOST, CFG_APPLICATION, CFG_APP_PROTOTYPE
WHERE CFG_HOST.DBID = CFG_SERVER.HOST_DBID
AND CFG_SERVER.APP_DBID = CFG_APPLICATION.DBID
AND CFG_APPLICATION.APP_PROTOTYPE_DBID = CFG_APP_PROTOTYPE.DBID
ORDER BY CFG_HOST.DBID[/font]
...and this is rather feeble...
:(
T
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