Genesys CTI User Forum > Genesys CTI Technical Discussion

EventEstablished is not being issued?

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C.J.:
Hi, folks,

there is a little problem I wanted to check with you all. It has to do with TServer (5.1.070) not issuing EventEstablished after a call was answered with TAnswerCall.

This problem started to appear only few days ago; however, no matter how many times we reboot it, the problem persists. What is causing this problem and how can this problem be fixed?

Thank you,
C.J.

Iwamura, Ken:
We have the same problem. We fix it by TServer upgrade. You have old server. You must get newer one.

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