Genesys CTI User Forum > Genesys CTI Technical Discussion
External Routing between M1 & G3
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dan:
I am tring to route calls from a Meridian 1 and a Lucent G3. I am getting the following error in the G3 TServer log.
extrouter: cannot process request attribute TrackingNumber is missing
My guess is I need a parameter in the Meridian TServer to add the TrackingNumber to the the route request.
I found in the release notes that the TrackingNumber is .. instead of relying on call_id, TServer marks each call (using UUI field) with a Tracking Number (generated by TServer as serverid shifted 16 bits left, plus a sequential number).
Anybody run across this before?
James:
What links do you have between the switches?
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