Genesys CTI User Forum > Announcements Scratch Board
Challenge
GenesysNewbie:
Hi, this is my point of view.
What i have noticed with this kind of scenarios is that when we have 2 tserver (primary and backup). Third applications stop providing servcie because the are pointing tserver, even after the switchover customized applications are not able to work without modifying manually new hostname or ip for backup tserver.
So the proposal is to have on virtual ip, pointing tserver and when crash ocurs redirect to second one. In thsi way final user is not going to be impacted.
I know we are going to miss some calls, but only the time the problem si present. We can handle that scenario, what we can not handle is to modify server phone manually.
If this kind of service already exist on Genesys suite (virtual ip or virtual balancer for third party app). Please let me know.
René:
Hi GenesysNewbie,
Genesys doesn't support virtual IP address for the T-Servers (except SIP Server) but Genesys High Availability provides the functionality you're after. If you application doesn't support HA correctly then you shall review design/code of your app IMHO.
R.
GenesysNewbie:
Hi Rene,
Thanks for ur response. I was figuring that java code will need to be customizedin order that; However , i am investigating all possible scenarios.
BTY, Can you provide information about virtual ip for SIP Server? I would apreciate your help.
(if you know where i can find more information, please let me know)
Thanks in advance.
Tambo:
Hi Pavel,
how about an access level that allows you to only change (not delete or add) an agents skill level whilst not allowing you to change any other thing about them i.e name, payroll, login etc. This would be a huge benefit as the business want managers to change skills but they are also changing other things too ??? ???
Tambo
tony:
Hi Tambo :)
Genesys Administrator (8.x) allows you to allocate "roles" for accessing and updating specific parts of the configuration layer... So it seems as though Genesys have done/planned for this one already...
Good ideal, though!
TT
[quote author=Tambo link=topic=6200.msg27438#msg27438 date=1301422851]
Hi Pavel joined Avaya team,
how about an access level that allows you to only change (not delete or add) an agents skill level whilst not allowing you to change any other thing about them i.e name, payroll, login etc. This would be a huge benefit as the business want managers to change skills but they are also changing other things too ??? ???
Tambo
[/quote]
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