Genesys CTI User Forum > Announcements Scratch Board
Challenge
GenesysNewbie:
Hi all. Hope you are fine
what about a new application to support virtual ip.
This can be oriented in ha also...
A friend ...
Adam G.:
[quote author=GenesysNewbie link=topic=6200.msg27154#msg27154 date=1299770743]
Hi all. Hope you are fine
what about a new application to support virtual ip.
This can be oriented in ha also...
A friend ...
[/quote]
Can you explain this some more please?
tony:
I think this means "dynamic" IP... The ability to set up Hosts that are not reliant on a fixed IP Address...?
Strange question because the IP address is usually optional and Genesys config resolves on the Hostname... ???
GenesysNewbie:
Hi friends. I am gonna explain idea.
Escenario.
Please, suppose we have 1 pbx_tserver, if this tserver stops the complete call center will stop. Rigth? Ok, using a virtual ip we can redirect all trafic to other tserver. In this case our customized application services like softphones never stop.
In fact we are facing some kind of similar trouble, we have a softphone with cmr capabilities. This phone is pointing tserver. In case tserver stop our phone stops too. If we can manage a virtual ip, we could redirect traffic to 2nd tsever without impact on final user.
Thanks
cavagnaro:
Hum, not necessarily. Even using virtual IP the balancer will only stablish an active connection to only 1 server behind it. So if you lose connection to this one then again the balancer will have to distribute to the second server but all the communication you were handling with first server will be lost as even ConnID will be different. What you describe is what HA for Genesys provides already, so wouldn't be a new solution at all.
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