Genesys CTI User Forum > Genesys CTI Technical Discussion
Presentation Name
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Paul:
I am currently using CCA with standard report templates in BRIO.
The Presentation Name (from the ODS & ETL DB's) that is the basis of standard report templates is not what I want presented on the reports. It does however seem to me that this name is automatically created from Alias etc from Configuration manager. Is there a way to override this I can do it at database level but this is refreshed with Configuration manager data on restart of the solution...
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