Genesys CTI User Forum > Genesys CTI Technical Discussion

Dialing Phone# Extentions

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Patrick:
Is there a way that you can dial a phone number extension after a connection has been established? I've been looking through the documentation and so far I have not seen anything that has this functionality. Hopefully I am just overlooking something.

Thanks for the help in advance.
Patrick

Victor:
What switch? :) If we are talking about Meridian, then you can do that if you direct an incomming call to a position. Lucent has a similar functionality as well.

Sorry for a brief answer, but it is hard to asnwer this one without knowing more about the switch we are talking about.

Cheers,
Vic

Patrick:
I'm new to all this so I still in the learning mode so please be patient with me. But anyways it appears that we are using the Lucent G3 switch.

Patrick

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