Genesys CTI User Forum > Genesys CTI Technical Discussion
How ERS knows the trunk id?
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JAG:
G6.1+AVAYA G3r
We use both ISDN and CO trunk. For CO trunk I can use OtherDN to know which trunk the incoming call is using. The value of OtherDN turns out to be something like t5.6, of which 5 means the trunk group 5 and 6 means the 6th channel. But for ISDN trunk, I can't find correct function to get the trunk id in IRDesigner. Could anyone help me to find out what should I do? Thx
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