Genesys CTI User Forum > Genesys-related Development

CCPulse Tip - Enhanced Stats

<< < (2/3) > >>

nonny:
Is there any way these formulas can be tweaked or changed so that in CC Pulse we can display the ANI of the customers waiting in a particular queue?

imaki:
I guess that should be possible. There is quite good explanation on this new state-feature on release notes of CCPulse (version 8.0.000.45)

malhelo:
Thank you all, Can we have the dialed numbers, internal calls ( ANI, dialed number)  through the CCP ?the agents make the calls manually,

I have configured the above scenarios and it was working for all incoming calls routed from URS towards the call centers
We have OXE 4400 and Genesys 7.6
Thank you all

Genesyde:
Does anyone else have any issues getting the Active Call formula to work?  Mine just displays N/A and won't change. Its driving me nuts.


9. Formula for Active Call column:

    result.Text = state.type == "AgentState" ? CallInfo1() : "n/a";
    function CallInfo1()
    {
    for(var i = 0; i < state.CallData.Count; i++)
    {
    var cd = state.CallData.Value(i);
    var r = "";
    r += cd.ConnID + " ANI:" + cd.ANI + " DNIS:" + cd.DNIS;
    if (cd.ConnID > "0") return r;
    }
    var r = "N/A";
    return r;
    }

zmari:
I have the same problem like [b]Genesyde[/b] . On 'Active Call' column there are always N/A values. Can someone help?

Thanks

Navigation

[0] Message Index

[#] Next page

[*] Previous page