Genesys CTI User Forum > Genesys-related Development

following are RAA limitations?

(1/1)

mhsrinivasan:
Does Genesys Reporting Analytics and Aggregates (RAA) has following limitations

1. I'm unable to map User Data to Queue based Hierarchies (H_QUEUE, H_QUEUE_GRP, H_QUEUE_ABN, H_QUEUE_ACC). I'm unable to measure a particular call type entered in a particular queue. which was possible in CCPulse+ reports and CCA.

2. Whether RAA is restricted to map only 2 custom dimension tables (upto 10 low cardinality data). What if i need to see aggregated results for more than 10 KVPs?

Navigation

[0] Message Index