Genesys CTI User Forum > Genesys-related Development

Events indicating sent and received e-mails

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Michaelk:
I implemented service that listens for e-mail related events from InteractionServer (using Genesys SDK 8.1). To indicate receiving of an e-mail by an agent I subscribed to EventInteractionSubmited and I filter out e-mails with "Outbound" interaction type. To indicate sending of an e-mail by an agent I subscribed to EventProcessingStopped events , filtering out e-mail interactions with "Inbound" interaction type. Is there another way to indicate reception of incoming or dispatch of outgoing e-mail?

YevgeniyP:
You probably better to listen for PartyAdded/PartyRemoved events. Every time email delivered to the agent there is PartyAdded event with all parameters indicateing agent and email (interaction)

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