Genesys CTI User Forum > Genesys-related Development

License Reporting Manager (LRM)

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cavagnaro:
Commercially if you have 200 seats but you use only 10, Genesys will sell you the 200...but not with agents names as you can have 1000 agents created on CME...therefore you don't need agents names...doesn't make any sense on licensing control side.
Maybe he has some special needs on his side, like department and other stuff but as per framework licensing side is not needed

imaki:
[quote author=cavagnaro link=topic=7604.msg32752#msg32752 date=1358507825]
Operator? Like agent? And why do you want that if Genesys licenses are per concurrence not per user...
[/quote]

Boolean operator.. 1 [u]or[/u] 0 equals 1, 1 [u]and[/u] 0 equals 0

Problem was that we did want to see how many agents were using voice or email only and how many were using voice and email simultaneously. With no luck. I can get first two values, but I get only daily peak, so I cannot make any calculations on the numbers (because those values can be from different time slots).

Adam G.:
Tony's service/product reports on what the agent is configured in CME to take; so if they have only email skills then thats what is reported, etc.

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