Genesys CTI User Forum > Genesys-related Development

Problem of characters encoding with AIL

(1/3) > >>

florence_c:
Hello,

We are currently developping a Java agent desktop using framework AIL v7.6.4.
We encounter some difficulties when retrieving the application options (using ailFactory.getApplicationInfo() method): options that have characters with accents (french language) are bad displayed (ex: "D?jeuner" instead of "Déjeuner").
The 'config' database is Cp1252 (MSSQL Server 2008 R2) and our Java application is UTF8.

Thanks in advance for your help.
Florence.

imaki:
Is it possible, that your application is outputting data on command prompt? That might be the problem..
Have you tried to write results to an utf-8 file?
Have you debugged the solution and can you see that the characters are really returned as [u]'?'[/u]?

florence_c:
Hi,

I have debugged by getting bytes of my string data (data.getBytes(charset_name)) trying various charset names. The result is that the byte code is always corresponding to an unexpected character. For example, for UTF-8 charset, I obtain 63, which corresponding to "?"

Here is an use case and some basic code snippet, if you want to reproduce this case :

1/ Have a config database with collate = French_CI_AS

2/ In CME, create new AIL application (type CLIENT or SERVER, no matter) and add the following section/options:
    [motifs]
    DEJEUNER=Déjeuner

3/ Create new Java project. Main code snippet is :

public void main(String[] args)
{
    // ... init AIL connection ...
    ApplicationInfo appInfo = ailFactory.getApplicationInfo();
    Map appOpts =  appInfo.mOptions;
    Map test = (Map)appOpts.get("motifs");
    System.out.println(test.get("DEJEUNER"));
}

4/ Run JVM with argument -Dfile.encoding=UTF-8 (mandatory for us)

5/ In console, see the result:
- expected => Déjeuner
- observed => D?jeuner

cavagnaro:
console can be messy...try an output as proposed and see what happens

florence_c:
Well, the first time we saw the problem, was not into the console, but into the textBoxes of our web application. So we are sure it is not a simple console issue.

I simplified the code snippet in order for you to reproduce the case, but the problem can be seen anyhow you display the data.

Navigation

[0] Message Index

[#] Next page