Genesys CTI User Forum > Announcements Scratch Board

Genesys trends?

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Fra:
So, apart from Pavel taking it personally and hence not being objective  :) , let's move back to the original topic, which is Genesys trends.

[quote author=victor link=topic=7642.msg32914#msg32914 date=1359621003]
Genesys has great technology offering that would fit perfectly Japanese call center market. Combined with its existent user base, I am at a loss as to why we are not seeing more aggressive adaption of Genesys technology. I suspect that part of the cause lies in failure to grow organically with the other emerging and existent technologies in Japan. While emphasizing interoperatibility, most of Genesys technology seems to me designed to compete and replace rather than interact with.
[/quote]
I know nothing about the Japanese market, Vic, could you give us some examples of which technologies Genesys is failing to integrate with, and is rather trying to replace?

[quote author=victor link=topic=7642.msg32914#msg32914 date=1359621003]
With current news of Avaya's fiscal difficulties, you would expect with Genesys SIP solution trackrecord in Japan, more VARs would consider Genesys SIP over Avaya. Unfortunately, Cisco is seen as a major contender. This makes sense in a way, but what does not make sense is that the part traditionally always covered by Genesys is now being migrated to other packages. Packages that do not offer Genesys-like interoperatibilty.
[/quote]
I'm afraid that this is not really happening just in Japan, but across the world: Cisco IS a major contender of Genesys for several reasons, firstly not being that expensive. Frankly, Genesys has got great capabilities and brilliant flexibility, however, how many customer services do you think use Genesys most advanced features? How many really need fancy call flows? I reckon that simplicity and rapid deployment time are a winner here.

[quote author=victor link=topic=7642.msg32914#msg32914 date=1359621003]
I hear a lot of Genesys cloud, but I fear that it may repeat OS/2 mistake. Technologically advanced, yet overlooked by the masses.
[/quote]
Are you referring to HPE or Connect? If you mean the latter, I disagree, the alliance with Salesforce will be opening a massive customer customer base to them and help them migrate towards SaaS solutions.

Fra

cavagnaro:
Oh yeah! The SalesForce idea is brilliant! Just what many many customers always asked a CRM from Genesys by default...nice one there

Adam G.:
The question is, should I name the G product that they have blatantly copied from my demo?

cavagnaro:
Mobile?

Adam G.:
Yes, [b]Genesys Mobile Engagement [/b] is a blatant copy!

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