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Total Chat Answer time reset on RONA when targeting a virtual queue

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bobby_brown:
Hi , I'm tyring to generate a stat in CCpulse to calculate the total time taken to answer a chat. The issue is I'm routing to a virtual queue and the Object Type that is available is only by 'Tenant'. If it was Tenant then I could have used the Chat_Total_Answer_Time stat type. The chat gets reset when it RONA back into queue. So at that point I believe there is not much benefit to using a Tenant based calculation as we would not be able to narrow down chat answer time to the queue level. Looking for some suggestions/ideas to how this could be done.

Thanks,
Bobby

josongreay:
I would like to know what plate form and algorithm you are using.

Kubig:
Did you try to use option DistByConnID?

bobby_brown:
I'm not using any formula as such.. How would DistbyConnID help me get the 'time' portion. It would just give the the number of Dist for the life of a call.

Kubig:
Cause if the interaction is routed again to the same point, the statistics are increased. For these purposes is option, that was written above.I am surprised that you have never used the option.

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