Genesys CTI User Forum > Genesys CTI Technical Discussion

Standard "default routing" timeouts

(1/1)

Sid:
Hello

Somebody can throw some ballpark numbers regarding timers on Avaya G3 ACDs.

I am looking for some normally accepted timeouts in a Genesys config. See following list:

Maximum time to wait for data in an "external route" point, before the switch routes the call by default, or remote TServer takes the call as a new one.

Maximun time to wait before a call is routed by default (as defined on the switch).

Any special considerations on Avaya world?


Thanks

Sid

Navigation

[0] Message Index