Genesys CTI User Forum > Genesys-related Development

Service 'Email' failed in method 'Send' (ErrorCode=701 ErrorMsg=Unexpected error

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Kubig:
In this case, yes..support never help you with custom code. You have to develop it yourself as clearly as possible ;-)

tbremard:
yes , this is my own source code.

there is a problem of course in my source code, the point is that api have all requested parameters, and servers ack all message without problem.

i initiated my code by reversing the logs of servers in verbose all status.
and i give parameters which should be ok and there is problem....
my source code is useless because in the logs i give you see all the requests with all the parameters.


problem is not to review source code problem is that i set parameters as required and system doesn't work.

Kubig:
I cannot agree, in case there is a lot of own integration/developing applications, which works with eServices layer succesfully ( we have develop similiar app too) and I guess, that most of developers proceed same step by step or using same doc.It is very important to know how Genesys exactly works and how to achieve your needs, without these knowledge is not possible to develop "good" application

tbremard:
I have some news from Genesys, but not the answer ...

[quote]
De : support@genesyslab.co.uk [mailto:support@genesyslab.co.uk]
Envoyé : mercredi 1 mai 2013 15:11
À : tbremard@ceritek.com
Objet : SR# 602522 - eservice sendmail with psdk

Dear Thierry,
I've made Tier 3 request on your problem.
Best Regards, 
Roman
Genesys Technical Support
http://genesyslab.com/support

[/quote]

tbremard:

I obtained a correct answer from genesys which allow me to sendmail now:
[quote]
De : support@genesyslab.co.uk [mailto:support@genesyslab.co.uk]
Envoyé : mardi 21 mai 2013 13:01
À : tbremard@ceritek.com
Objet : Notification: SR# 602522 requires your update - "eservice sendmail with psdk"

Dear Thierry,

We need your help to resolve your Service Request (SR) as quickly as possible. We are waiting for information from you regarding SR# 602522. The information that we were expecting from you is as follows:

1-5CAOQP: Dear Thierry,

Update from Tier 3:

Engineering has  identified the problem, It's incorrectly created new outbound email interaction - missing Subtype Attribute with corresponding field Interaction.SubtypeID = NULL.

For the customer's case it should be I guess "OutboundNew".

So the customer should take care about this attribute/field and populate that in their application/desktop for new created  outbound email.

Developers are going to extend checking the fields on possible "NULL" in next ESJ/UCS versions.

That problem was classified as "Minor" and will not be implemented before next  GA release.
Best Regards,
Roman Kolosha
Genesys Technical Support
http://genesyslab.com/support

[/quote]

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