Genesys CTI User Forum > Genesys-related Development

Third-party IVR integracion with Genesys CTI

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Yesus:
Hi René and thanks for your response.

Basically we need some basic funcionality that now we have in a driver we implemented using the Genesys IVR SDK 8.0 XML like:
- NewCall
- UDataGet
- UDataGetAll
- UDataSet
- UDataDel
- UDataResp
- GetStatReq
- AccessNumGet
(Transfer/Conferencing Messages)
- OneStepXfer
- OneStepConf
- InitXfer
- InitConf
- CompleteXfer
- CompleteConf

This driver make calls to a IVR Server using those methods and obtains the responses.

The problem is that we are going to deploy third-party IVRs (not GVP) that are connected via SIP Trunk and this driver is not working any more because there is no "physical" ports in the IVR that are necesary in those methods. So we need to develop a new driver to make this integration with similar funcionality.

I´m wondering if in a SIP scenary like the one we are facing has sense the use of a Genesys IVR Server or perhaps should be a better option use a Genesys SIP server and the SIP headers to do the funcionality we need (as you say transfer and retrieve business data from IVR with the call, retrieve statistics from Genesys, Transfer/Conferencing Messages).

Regards. Jesús

René:
Hi Jesus,

You should use 'In-Front' mode for your deployment if SIP trunk connection is used between 3rd party IVR and switch. I'm pretty sure that 3rd party IVR uses ports internally so your driver must map these ports to ports created on Genesys side under virtual IVR switch.

You can find more details about In-Front mode in the IVR Server System Administrator's Guide.

R.

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