Genesys CTI User Forum > Announcements Scratch Board
New Genesys WebSite
cavagnaro:
Still not following you...
In the eSR page you see all the updates...they are just at the bottom of the page.
An example here:
http://prntscr.com/1f7ifi
mduran22:
When you click new case update and you are at the update page the history doesn't show up below the case update window. As an example with this forum, as I am replying currently, I get the reply window where I can also view and scan the previous posts below.
cavagnaro:
Maybe you can ask them it.
I had opened FR for the website on the past and they applied at least 2 of them...no it is not impossible as long as you justify the impact of that change
Grand_Master:
Has anyone else noticed that they no longer receive the daily/weekly release notes and product advisory emails? ???
smile:
[quote author=Grand_Master link=topic=7872.msg34631#msg34631 date=1374461669]
Has anyone else noticed that they no longer receive the daily/weekly release notes and product advisory emails? ???
[/quote]
there were a special customer care news which is described how to subscribe on news using new web site.
With the new case management system and Customer Care website, Genesys has listened to customer feedback and designed a flexible and easy way for you to customize your notifications to Release Notes, Product Advisories, and other content. Use these steps to create the specific notifications you want to see.
Note: An "article" can be any of several types of data stored in the Genesys Knowledge Base. Some examples are Release Notes, Product Advisories, Tech Tutorials, and Support Processes.
Login to the Customer Care website using the corporate email address listed in your User Profile.
To create an alert for one specific article:
Find the article.
Click the article title to view it.
Click the Create Alert hot link in the upper right corner.
To create an alert for multiple articles, click Manage Article Alerts in the Quick Links list on the left.
Click the Subscribe to Categories and Article Types button and use the appropriate part of the screen to set an alert.
To receive notifications of all new and updated articles (regardless of article type) for a Product Line and/or Product:
Select the product line in the Category Alerts section.
Select the product if you only want to receive alerts for one product in that product line, or leave the product blank to see alerts for all products in that product line.
Select your Alert Preference in the Category Alerts section.
Click the Create Alert button in the Category Alerts section.
To receive notifications of all new and updated articles for one specific article type, and for all product lines and products:
Select the article type in the Article Type Alerts section.
Select your Alert Preference in the Article Type Alerts section.
Click the Create Alert button in the Article Type Alerts section.
To receive notifications of all new and updated articles for a specific article type as well as a specific Product Line and/or Product:
Select the product line in the Category Alerts section.
Select the product in the Category Alerts section if you only want to receive alerts for one product in that product line, or leave the product blank to see alerts for all products in that product line.
Select the article type in the Article Type Alerts section.
Select your Alert Preference in the Category and Article Type Alerts section.
Click the Create Alert button in the Category and Article Type Alerts section.
If you need any help to set up custom notifications, please contact your Regional Customer Care Center.
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