Genesys CTI User Forum > Announcements Scratch Board
New Genesys WebSite
Fra:
I dislike the way tickets are listed and haven't found a way to set my preferences (i.e. how to order them by).
However, it's undoubtely faster than before.
Fra
cavagnaro:
AH! Now I found something very nice, the download speed has increased! Finally!
mduran22:
I was hoping that when when updating a ticket the history of responses would be visible for reference.
cavagnaro:
What do you mean?
mduran22:
When adding a new case update you can't see the other updates in the case, it just takes you to a page with the update window in it. It would be nice to be able to see the case history as you are updating the case for reference. I either open another browser or copy and paste the updates currently to refer back.
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