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Stats - Get Total Time by Reason Code

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federom:
Hello All,
            How can i get the total time spent by certain user in an specific Not Ready Reason code?

Any clue?

Thanks!

René:
Hi,

You have to define a filter and apply it to TotalTime in NotReady status statistic.

R.

federom:
Thanks Rene!

How do i define the filter ? Right now what i have is


[code]
            req.StatisticObject = StatisticObject.Create();
            req.StatisticObject.ObjectType = StatisticObjectType.Agent;
            req.StatisticObject.TenantName = "Resources";
            req.StatisticObject.ObjectId = "UserID";
           

            req.StatisticMetric = StatisticMetric.Create();
            req.StatisticMetric.StatisticType = "TotalNotReadyStatusTime";
           

            req.ReferenceId = 2;

            protocolManagment[statServerConfigName].Send(req);[/code]

Thanks!

cavagnaro:
Remember you have:

Metric applied to an object = Statistic

So on StatisticMetric you define filter too as you would do on CCPulse for example and there you go ;)
You can find more info on the PSDK doc that inside the Doc folder on the install path

federom:
[quote author=cavagnaro link=topic=7895.msg34493#msg34493 date=1373460637]
Remember you have:

Metric applied to an object = Statistic

So on StatisticMetric you define filter too as you would do on CCPulse for example and there you go ;)
You can find more info on the PSDK doc that inside the Doc folder on the install path
[/quote]

Thanks cavagnaro !

i have created a Filter in the stat Server as

Name = LunchTime
Value= ExtensionReasonCode="Lunch"

Then i did the call

[code]'RequestGetStatistic' ('1033')
message attributes:
StatisticObject = ComplexClass(StatisticObject):
TENANT_PASSWORD [str] = [output suppressed]
OBJECT [int]    = 0 [Agent]
TENANT_ID [str] = "Resources"
OBJECT_ID [str] = "891536"
StatisticMetric = ComplexClass(StatisticMetric):
STATTYPE [str]  = "TotalNotReadyStatusTime"
ACTION_FILTER [str] = "LunchTime"
REQ_ID [int]    = 2
VOID_VALUE [bstr] = KVList:
'Filter' [str] = "LunchTime"

'EventInfo' ('2')
message attributes:
REQ_ID [int]    = 2
USER_REQ_ID [int] = -1
TM_SERVER [int] = 1373470691
TM_LENGTH [int] = 190
LONG_VALUE [int] = 0
STRING_VALUE [str] = "0"

[/code]

But i think that the Value is not correct despite i dont receive an error response.

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