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Helen

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T server for Chat
« on: June 09, 2009, 07:35:10 AM »
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Hi,
Do we really need Interaction server for chat? Cann't we use T server directly? What is the difference between T server & Interaction server? Kindly clarify ..

Thanks,
Helen
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Offline cavagnaro

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Re: T server for Chat
« Reply #1 on: June 09, 2009, 04:14:20 PM »
??? ??? ??? ??? Interaction Server is a TServer, check the documentations.
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Offline René

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Re: T server for Chat
« Reply #2 on: June 11, 2009, 10:17:17 AM »
Helen,

Interaction Server plays role of "T-Server" for multimedia interaction. It isn't possible to use single T-Server for voice and multimedia interactions as handling voice and multimedia interactions require different approach.

R.
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Helen

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Re: T server for Chat
« Reply #3 on: June 12, 2009, 07:40:16 AM »
Hi Srini,
    Will interaction server handle both TDM based and IP based voice?

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Helen

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Re: T server for Chat
« Reply #4 on: June 15, 2009, 11:37:44 AM »
Pls clarify my above question....
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Offline cavagnaro

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Re: T server for Chat
« Reply #5 on: June 16, 2009, 06:00:10 AM »
Please read the documentation
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Helen

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Re: T server for Chat
« Reply #6 on: June 16, 2009, 06:08:58 AM »
Kindly tell me which document to read...
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Offline René

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Re: T server for Chat
« Reply #7 on: June 16, 2009, 08:28:21 PM »
Helen,

Very briefly:

- TServer for Avaya/Alcatel/Nortel... - communicates with switch via CTI link, never gets in touch with physical voice, type of supported voice (TDM/VoIP) depends on switch not TServer
- Genesys SIP Server - combination of standard T-Server and SIP soft-switch
- Interaction Server - special version of T-Server for multimedia interaction (email, chat, Open Media etc.)

As you are asking about very basic things related to Genesys platform I would recommend you to visit Genesys training to get overview about how Genesys works, what solutions exist etc.

R.
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Offline cavagnaro

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Re: T server for Chat
« Reply #8 on: June 17, 2009, 05:08:23 AM »
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    • Or  you can read Tonys guides, or Tserver deployment guides.
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