Genesys CTI User Forum > Genesys-related Development

G+ Adapter

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exorx:
Hi, I'd like to know if it's possible to build my own G+ Adapter. I've e-mailed Genesys to get some documentation on this matter but they answered that there was no documentation at all on how to build one. 

Right now, I understand the G+ Adapter is used to replace UCS with another commercial CRM but I still feel it's a bit vague.  Does a G+ Adapter uses Platform SDK under the hood or some other APIs?  Is a G+ Adapter the same thing as to build my own third party application and host it in Genesys Applications?

Thanks

Martin

Kubig:
G+ is for providing interface between Genesys solution and CRM like Siebel, MSCRM, etc. Nothing more.

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