Genesys CTI User Forum > Genesys-related Development

Supend / Hold Email

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federom:
Hello All,
                Imagine you receive an email interaction,  but you have to wait for a response (from another support desk) before giving the customer the final answer.. Is there any way to pause/suspend that email  for certain amount of time? I tried to place the interaction in the queue again but then it has the first place in queue.

Any ideas?

So much appreciated !

Thanks!

Kubig:
Use the workbin, it is in eServices for these purposes. For future, try to learn something about Genesys at first, without basic knowledges is not possible to do properly deploy

federom:
Thanks ! I was able to make it work !

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