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PSDK 8.1/Java - monitoring stats for a large number of agents

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abudwill:
Hello,

I have been exploring using the PSDK (Java) to monitor certain agent stats and perform actions when a stat reaches a particular threshold for an agent.

I have built a proof of concept with StatServer using StatisticObject, StatisticMetric, Notification, and RequestOpenStatistic.  I have a MessageHandler that I have attached to my StatServerProtocol so that I can parse messages with stat updates that StatServer is sending me.

I am interested in doing this for a large number of agents (1000-1500).

Can anyone comment on if this will create too much traffic and work for StatServer?

Are there other more graceful approaches to monitoring stats for a large number of agents?

Regards,
Andrew

cavagnaro:
Well yeah. Will create a load for SS as it has a limit of requests. So it is not about how many agents but how many stats you plan to do (stats x agent = full_load)
What I recommend if doing such deployment (will not discuss why) is to install a dedicated SS for such task.

abudwill:
Cavagnaro,

Thanks, this is good advice.

Regards,
Andrew

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