Genesys CTI User Forum > Genesys-related Development

How to get the number of the caller in IW(C#)

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GnomE:
[b]Hello [/b]:)
please tell me how to get the caller's phone number? I need to develop functionality for registering callers (extended set of fields, and options). And the same remains to be done by email.
I can not find examples in the network so little information...maybe anyone have examples

[i]I understand that the questions are simple and stupid, but I'm a novice, I apologize ...[/i]

Kubig:
And what is not clear for you? Is your modul visible or do you want to make it through the commands? Show your current code and we can help you with it. DO not see any reason for doing this on clientapp level, but you of course have a practical need for that model. Because there are lot of any components/solution which stores call center information about each interaction.

GnomE:
Module visible, it will work with the operator. In the standard tab "contacts" (by the way, how to hide it?) required no additional fields and functionality (there are several integrations). I need for an incoming call\email get a number\address of the applicant and further work with him.
Code I do not have, because I can not understand where to start  :(
I hope clearly explained very hope for your help!

it should look something like this:
[URL=http://radikal.ru/fp/9f54bdd99d89407f885486e6887acaf3][IMG]http://i057.radikal.ru/1405/3b/14ef7a0c5972t.jpg[/img][/URL]

Kubig:
I think that you can disable it through the roles in GA (or GAX).

First step which I would strongly recommend is read the developer guide for IWS and install IWS Samples, where you can find some examples of most common "modules" types within IWS. One of this is "custom" panel (like panel with contacts which you have mentioned). From this sample you should be able to understand how it works (you need knowledge of WPF,MVVM pattern and DI/IoC) and you can modify that code as you need. If you will have some problems with it, feel free to ask here.

GnomE:
I was watching examples, and what you see on the screenshot, it's my panel that I created based on examples. If I understand correctly, to get the number or address of the applicant, I have inherited from some interface, right? The question from what exactly and how to do it correctly? I watched at the instructions but did not see anything there, please tell me, or give direction.

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