Genesys CTI User Forum > Genesys-related Development

Adding Parameters to a alert

<< < (2/2)

Kubig:
I still do not see any reason for doing this through the SDK. In general, is possible to add custom KVP to the case-data. So, if your IVR collect some data, you should add these data as a KVP and configure case-data section (within Business Attributes) covering these data from IVR. Or are your data from IVR in other format than KVP/Attached data? Do not reinvent the wheel.

cavagnaro:
Please read the documentation...it is all explained there. You can work faster in that way. Don't expect to be guided everytime

http://docs.genesys.com/Documentation/IW/8.1.4/Dep/ToastInteractiveNotificationOptions

GnomE:
[quote author=cavagnaro link=topic=8371.msg36837#msg36837 date=1402418114]
Please read the documentation...it is all explained there. You can work faster in that way. Don't expect to be guided everytime

http://docs.genesys.com/Documentation/IW/8.1.4/Dep/ToastInteractiveNotificationOptions
[/quote]
Thank you very much, it helped!

Navigation

[0] Message Index

[*] Previous page