Genesys CTI User Forum > Genesys-related Development

Using Social Media (Twitter & Facebook) with Platform SDK 8.0

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cavagnaro:
No.
You don't need WebMedia Server for email...it is handled by Email Server Java (ESJ). Check the Multimedia Components description so you can understand better.
WebMedia Server provides an API so services like chat (HTTP protocol) can have a way to connect to IXN (TLib).

luchosrock:
Now I get it.
Thanks

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