Genesys CTI User Forum > Genesys-related Development

Genesys IWS C# extension: Show new outbound mail interaction window

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Zoner:
I came here for help and pushes in the right direction, not complete code and especially not for arguments. I don't have the time and mood for this. Thanks for your time anyway.

Kubig:
I have provided you with some hints. As I wrote, be more specific what is not clear for you and which what part of developing makes you a problem, we can help you. But nobody can help if the question is so general.

In case when you need general integration, it is not good way to do it just through IWS API. YOu have to think more general and develop some "server type" application, not only the agent app. In other hand, you can invite and involve Genesys PS:-)

Zoner:
Ok, I now managed to send an e-mail through the platform SDK, but that's not exactly what I wanted. I really just want to invoke the new outbound mail dialog in the WPF IWS application so the user can do with it whatever he wants to. I'm not sure whether this is possible with the IWS API or not. I think I need to go back to the InteractionWindow stuff from my initial post.

abudwill:
Hi Zoner,

You are trying to invoke some action in IWS that creates an IWS outbound email window, am I understanding correctly?

Check out Command Chains on the documentation site, specifically "MediaEmailCreateNewOutboundEmail".  I have never used this specific command before, but I imagine if you invoke it manually and pass appropriate parameters, it will create an email interaction window within IWS.

http://docs.genesys.com/Documentation/IW/8.1.4/Developer/ReferenceforCommands

Regards,
Andrew

RobertH:
Hi Zoner

I'm not sure whether is not too late for you.

Just some little hints to proceed.
If you want to create new outbound email in you desktop, you have to create outbound email interaction as well. Otherwise you can destroy Contact server Genesys records.

Best way to do it is use one of exiting Command chains and execute it.

Start on Workspace Desktop API and use high level functions.
Otherwise you can cause lot damage without positive effect.

Drill down to platform only in case you miss some function on Workspace or Enterprise SDK.

To create new email I would recommend you to execute " "


Regards
Robert

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