Genesys CTI User Forum > Genesys-related Development

Has anyone written their own Stat Server Java Extension (SSJE) plug-in ?

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abudwill:
Topic says it all.  Wondering if anyone has written their own SSJE plugin to create custom stats from sources outside of Genesys.  Stat Server Deployment guide says this was introduced in 7.x.  I know things like OCCStatExtensions and others are available from Genesys - but has anyone written their own?

Regards,
Andrew

Kubig:
In the past I developed some "hello world samples" for testing purposes. But, as I know, no custom SSJE is not officialy supported by Genesys.

abudwill:
Hmm I thought that I had read something in the stat server deployment guide that made it sound like this was open.  Upon reviewing again I saw the following blurb:

[i]Note: For this Stat Server release, Java functionality is reserved for use in
conjunction with Genesys-provided reports for Outbound Contact,
eServices (formerly known as Multimedia), and the Voice Callback
option of Enterprise Routing.[/i]

So without following up with Genesys I would have to agree it is not supported.  I have been playing around and have been able to make the SSJE I wrote work - but I try to stay "in the box" as much as possible.

Regards,
Andrew

cavagnaro:
And what is this usefull for?

abudwill:
We have a (maybe misguided) need to display some stats in CCP and/or GA from querying a database.

This is mainly for use with OCS.  With OCCStatExtension you can use up to 5 custom java stats that correspond with custom stats defined in an OCS reporting stored procedure.  We are in situation where we need more than 5 - and that is where this becomes useful.

Regards,
Andrew

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