Genesys CTI User Forum > Genesys-related Development

Building The Search Functionality

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upk_singhm:
Yeap to be precise they are like this:
StrAttribute1, StrAttribute2 .... StrAttribute10, IntAttribute1 .... IntAttribute5.


Appreciate your help and a much needed one at this moment.

I will keep you posted as to how we finally did it, once again thanks a lot for pitching in at this point in time.

Regards,

Kubig:
You are welcome. Let us know what is your final solution for this. I am not at my PC yet and cannot try it myself unfortunately.

upk_singhm:
Dear Kubig,
We tried running the search using the StrAttribute field which in my case is StrAttribute9 mapped to a column named "EmailAddress" and another one StrAttribute8 mapped to column name PFS_id, both have is-sortable option set to true in the CME.

I am not sure if there's something that we need to do to in the CME to make this run, but we are only able to search using the AllAttribute field for the custom data and for system fields like From, To, Subject it runs pretty smooth with no issues. But AllAttribute isn't the recommended approach we need to use the StrAttribute fields to search for custom attach data fields.

Any help in this regard is much appreciated.

Regards,

cavagnaro:
Did you restart UCS? What does start up logs say about those new columns?

upk_singhm:
Hi cavagnaro,
I did restart UCS and here's what it says about them:
  PK_INTEGRITYREPORT on Id  IR_Composite_1 on FirstId  IR_Composite_1 on IssueId  IR_Composite_2 on IssueId  IR_Composite_2 on TenantId  IR_Composite_2 on Status  IR_Composite_3 on SecondId  IR_Composite_3 on IssueId

Interaction:
StrAttribute9 nvarchar(256) nullable:true

05:31:41.949 Dbg 29999 [Ucs-Main] Attribute com.genesyslab.icc.api.contactserver.persistent.Chat#StrAttribute9 Mapped to parent class com.genesyslab.icc.api.contactserver.persistent.Interaction
05:31:41.949 Dbg 29999 [Ucs-Main] Attribute com.genesyslab.icc.api.contactserver.persistent.Interaction#StrAttribute9 Mapped to column StrAttribute9

05:31:41.986 Dbg 29999 [Ucs-Main] Attribute com.genesyslab.icc.api.contactserver.persistent.Callback#StrAttribute9 Mapped to parent class com.genesyslab.icc.api.contactserver.persistent.Interaction

05:31:42.158 Dbg 29999 [Ucs-Main] Attribute com.genesyslab.icc.api.contactserver.persistent.EmailIn#StrAttribute9 Mapped to parent class com.genesyslab.icc.api.contactserver.persistent.Interaction

05:31:42.180 Dbg 29999 [Ucs-Main] Attribute com.genesyslab.icc.api.contactserver.persistent.EmailOut#StrAttribute9 Mapped to parent class com.genesyslab.icc.api.contactserver.persistent.Interaction

I have only shown you selective logs from the UCS.

If you want I can also send you the logs for this but you will have to tell me how to send them to you.

Let me know if you need anything specific from the logs, if the ones above aren't enough.

Hope it helps.

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