Genesys CTI User Forum > Genesys-related Development

Building The Search Functionality

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Kubig:
The Business Attributes should be mapped to Str/Int Attribute columns, so you are able to filter out through these columns. In general, all information which are present within UCS database can be filtered by Lucene querying.

upk_singhm:
Hi Kubig,
So let me get this ironed out for me, so what you are saying is, I should find the mapping of these columns to one of the Str/Int/DateTime columns and simply use the names of these columns e.g. StringAttribute1 in my query?

Is my understanding correct?

Regards,

Kubig:
I suppose that you know Genesys on eServices/MCR layer and know how the mapping works. As I wrote, if can built own filter based on all information which are available within UCS database. Information which are not stored cannot be logical filtered by any application.

upk_singhm:
Yes, I understand the mapping for that matter. So can you let me know if my understanding which I stated in my earlier to be correct or not, I will change my queries accordingly.

Appreciate your help so far and quite a quick one at that.

Regards,

Kubig:
Yes, you was partly right. You will use the column names as a filter variable, but the columns are with suffix Str or Int, nothing else (you have to know, if you know mapping mechanism :-)).

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