Genesys CTI User Forum > Genesys-related Development

Using out of support T-LIB SDK

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mmiah:
Hi

I wanted to understand if anyone has any experience of running an out of support T-LIB SDK used for the Agent Softphone, what are the risks and challenges you've faced?

Thanks

cavagnaro:
You can, ActiveX for example.
Risks are that you have no support at all, so if you run a problem will have nowhere to run.
Also, OS compatibility. I had some issues with ActiveX on Windows 7 and Windows 8 machines....lastly went for PSDK.
As any software or development kit, risks are exactly the same.

Also remember, for multimedia only PSDK and new ones have functions to support them.

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