Genesys CTI User Forum > Genesys-related Development

Statistics PSDK CurrentState for Agent

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cavagnaro:
You monitor the DNS associated to the Place associated to the agent, not the agent itself

gstkein:
I see, I´ll look into it, thank you all. BTW janisk where did you get that list from?

Janis:
The List comes from StatServer Deployment guide where the STATUS Table is described.

gstkein:
Thanks

gstkein:
I´ve managed to obtain the desired result using janisk´s stat definition with a RequestOpenStatisticEx.

The only problem is that I´m using the deprecated DnActionMask class, is there any alternative to it?

Thank you all

Code:

RequestOpenStatisticEx request =
RequestOpenStatisticEx.create();

StatisticObject object = StatisticObject.create();
object.setObjectId("MCR_Agent0");
object.setObjectType(StatisticObjectType.Agent);
object.setTenantName("Environment");
object.setTenantPassword("");

Notification notification = Notification.create();
notification.setMode(NotificationMode.Periodical);
notification.setFrequency(2);

DnActionMask mainMask = ActionsMask.createDNActionsMask();
mainMask.setBit(DnActions.WaitForNextCall);
mainMask.setBit(DnActions.CallDialing);
mainMask.setBit(DnActions.CallRinging);
mainMask.setBit(DnActions.NotReadyForNextCall);
mainMask.setBit(DnActions.CallOnHold);
mainMask.setBit(DnActions.CallUnknown);
mainMask.setBit(DnActions.CallConsult);
mainMask.setBit(DnActions.CallInternal);
mainMask.setBit(DnActions.CallOutbound);
mainMask.setBit(DnActions.CallInbound);
mainMask.setBit(DnActions.LoggedOut);

DnActionMask relMask = ActionsMask.createDNActionsMask();

StatisticMetricEx metric = StatisticMetricEx.create();
metric.setCategory(StatisticCategory.CurrentState);
metric.setMainMask(mainMask);
metric.setRelativeMask(relMask);
metric.setSubject(StatisticSubject.DNAction);
metric.setTimeProfile("Default");
metric.setIntervalType(StatisticInterval.GrowingWindow);

request.setStatisticMetricEx(metric);

request.setNotification(notification);
request.setStatisticObject(object);

RESULT:
[INFO,StatServerProtocol,2015-02-03 13:17:07,077] - com.genesyslab.PCT.invoker:149 - 'EventInfo' (2) attributes:
VOID_VALUE [object] = ObjectValue: AgentStatus {
  AgentId = MCR_Agent0
  LoginId = 7003
  Status = 4
  Time = 1230848819
  Place = PlaceStatus {
    PlaceId = SIP_Server_Place9
    PlaceStatus = 4
    Time = 1230848819
    DnStatuses = DnStatusesCollection (size=3) [
      [0] DnStatus {
        DN Id = 7009
        SwitchId = SIP_Switch
        GSW DN TYPES = 1
        DN Status = 4
        Time = 1230848428
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = WaitForNextCall
            Time = 1230848428
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = null
          }
        ]
      }
      [1] DnStatus {
        DN Id = chat
        SwitchId = null
        GSW DN TYPES = 0
        DN Status = 4
        Time = 1230848819
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = WaitForNextCall
            Time = 1230848819
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = KVList:
'MediaType' [str] = "chat"
          }
        ]
      }
      [2] DnStatus {
        DN Id = email
        SwitchId = null
        GSW DN TYPES = 0
        DN Status = 8
        Time = 1230848814
        Actions = DnActionCollection (size=1) [
          [0] DnAction {
            Action = NotReadyForNextCall
            Time = 1230848814
            ActionDataType = CallData
            ConnectionId = 0000000000000000
            DNIS = null
            ANI = null
            UserData = KVList:
'MediaType' [str] = "email"
'ReasonCode' [str] = "Break"
          }
        ]
      }
    ]
  }
}

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