Genesys CTI User Forum > Genesys-related Development

Refresh Agent

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daniel_san:
Hi All,

This is my first post in this community. I was looking for the correct forum to introduce myself, but there is no place to do it  ;D

I´m working on a Workspace Desktop Customization with 8.5.1 version

I was wondwering what is the way to refresh the agent class IAgent.

Debugging the application i can see the "agent.AgentGroupsForAgent " is not refreshing the groups of the agent. But if i change the skills of the agent it´s refreshing correctly. Maybe there are some way to refresh it?

I can see the changes on groups with IConfigurationService but not with the Agent.AgentGroupsForAgent.

Thank you in advance for your help.

Kubig:
Not necessary to "refresh" this interface (IAgent). All configuration notifications are related to the confserv application and their interfaces within PSDK or WDE libraries.

daniel_san:
Ok, thank you foryour response. I thougth that would be some way to refresh. I will do it woriking directly with iconfservice.

Regards.

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