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FirstMediaIM null

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daniel_san:
Hello, i have some doubt to share with you  ;D

The class IAgent have:

FirstMediaVoice
FirstMediaEmail
FirstMediaIM

The first and the second one are correct.

But the last one is null. If i´m not wrong this is the Chat channel (First Media Instant Messaging), and the agent have propertly working the three channels (Voice, Email anc chat).

Why the FirstMediaIM is null?

Thank you and regards!

cavagnaro:
No, instant messaging is a internal chat feature via sip server. Not customers chat.

daniel_san:
[quote author=cavagnaro link=topic=8743.msg38824#msg38824 date=1425481489]
No, instant messaging is a internal chat feature via sip server. Not customers chat.
[/quote]

Thank you for your response Cavagnaro.

How can i Know the state of the channel chat?

I was retrieving the state of email with "agent.FirstMediaEmail.MediaState.State"

Regards

daniel_san:
Ok I got it.

Finally i´m working with "agent.Place.ListOfMedia[indexChat]" indexChat like an integer.

thank you!

cavagnaro:
Nice! Thanks for sharing the solution

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