Genesys CTI User Forum > Genesys-related Development

media type auto answer

(1/5) > >>

daniel_san:
Hello,

I can see the auto answer for each channel on interaction workspace annex of configuration manager.

*voice.auto-answer
*email.auto-answer
[b]*outbound.push-preview.auto-answer[/b]

There is no option for the pull preview interactions to set auto answer?

Something like... [b]outbound.pull-preview.auto-answer[/b]

cavagnaro:
What? No because in that model calls are invoked by agent and shown on IWS by default...
What you say is redundant and illogical.

daniel_san:
[quote author=cavagnaro link=topic=8870.msg39540#msg39540 date=1432585796]
What? No because in that model calls are invoked by agent and shown on IWS by default...
What you say is redundant and illogical.
[/quote]

Thank you for your response cavagnaro.

I donīt know if it is ilogical. Let me explain:

[b]PUSHPREVIEW(campaign)[/b]

In this type of campaign, when you press the button "get record" on campaign tab, desktop shows toaster to accept or reject the interaction. If you disable variable [b]outbound.pull-preview.auto-answer[/b] on configuration the toaster doesnīt appear and interactions comes up directly.

[b]PULLPREVIEW(Rescheduled records)[/b]

The same behaviour, without the button "get record". The OCS sends you interaction. The Desktop shows the toaster to accept or decline the interaction. I want to disable this toaster. I realized there is no variable on configuration like [b]outbound.pull-preview.auto-answer[/b] with pull instead of push.

As a conclusion. I need to disable the toaster on Rescheduled interactions, like we do on PushPreview interactions.

Please, feel free to correct whatever i have written wrong.

Thank you in advance.

cavagnaro:
It is because as it states, is for rescheduled records, what if your agent is with another call or interaction?

daniel_san:
[quote author=cavagnaro link=topic=8870.msg39547#msg39547 date=1432640271]
It is because as it states, is for rescheduled records, what if your agent is with another call or interaction?
[/quote]

Yes, for rescheduled records (pull preview i suppose). It doesn't matter if the agent itīs working with another interaction, it will be fine if the new rescheduled interaction itīs opened automatically on another interaction.

When toaster appears itīs not calling any chain of command. When the agent press the button call chain of command to open it (or reject it).

Navigation

[0] Message Index

[#] Next page