Genesys CTI User Forum > Genesys-related Development
media type auto answer
daniel_san:
[quote author=Kubig link=topic=8870.msg39558#msg39558 date=1432649485]
It is not logical to use "auto-answer" function for pull preview campaigns, where the interactions has to be dialed from an agent. So, it cannot be answered before is dialed :) The only way, how to achieve your goals, is through the custom module within IWS/WDE.
[/quote]
But, it´s the same behaviour in preview campaigns. The agent have to dial on each interaction opened. I am not understanding what is the difference of reschedule and push or pull to auto accept ???
[quote author=Kubig link=topic=8870.msg39558#msg39558 date=1432649485]
BTW: I am using IWS/WDE and have not encountered the toaster with accept/reject for pull preview campaigns (should by caused by configuration, but I have all allowed).
[/quote]
I tried with Toaster and Broadcast class, but it doesn´t work.
Thank you for your time.
Kubig:
It is not true that the behavior is the same. In general, in out-of-box IWS version there is no way how to achieve auto-dial (no auto-answer) - only through the custom module. It becomes from OCS solution design for preview, where the agent must decide whether the customer will be dial or not. All is described in documentation very well.
daniel_san:
[quote author=Kubig link=topic=8870.msg39570#msg39570 date=1432665298]
It is not true that the behavior is the same. In general, in out-of-box IWS version there is no way how to achieve auto-dial (no auto-answer) - only through the custom module. It becomes from OCS solution design for preview, where the agent must decide whether the customer will be dial or not. All is described in documentation very well.
[/quote]
Yes i´m not talking about auto dial. The agent will dial on each interaction.
What i was trying to say is:
In Preview campaigns. You can presh the button "Get Record" a lot of times. You will have lot of interactions opened (not dialed).
In pull preview (rescheduled), agent have to accept the reschedule pressing the accept button.
daniel_san:
I was trying someting. ???
I´m suscribed to events of campaign. When a Rescheduled interaction comes to desktop i´m trying to open with
[b]_container.Resolve<ICommandManager>().GetChainOfCommandByName("StartPreviewRecordOutbound").Execute(parametersStart)[/b]
I can see in genesys documentation, this chain have no parameters. http://docs.genesys.com/Documentation/IW/8.1.3/Developer/Outbound
I´m trying to construct the call to chain like the worskpace desktop do. But it´s not working 100% for me. Some help? :)
Kubig:
Pull preview has nothing to do with "reschedule". From my point of view, the auto-answer on voice preview campaigns does not make a sense.
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