Genesys CTI User Forum > Genesys-related Development

WDE 8.5 Customization, List Personal CallBack Campaigns

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CarloACN:
Hi all,

I have to implement a custom WDE plugin to list and edit the personal callback data from OCS. do i have any kind of WDE native utility to try to do it or have i just to access directly to the OCS DB Schema?

Thanks.

​Carlo

Kubig:
Depends on how much familiar are you with PSDK for OCS. If yes, you can use native WDE (PSDK or directly WDE API).

CarloACN:
i'm pretty newbe...but i'm smart..if any expert one give me inputs i learn quickly ;)

CarloACN:
Talking Seriously for what i have seen on the WDE API there is almost nothing about Outbound Contact Server utility, i have seen several dll into the IntegrationWorkspace about Outbound like Modules.Outbound, Platform.Outbound.Protocols, Enterprise.Services.Outbound but i haven't found documentations about such dll or in general about Outbound.

Can you give me any advise?

Thanks

cavagnaro:
Modifying live data is not advised at all
What you want to do? For OCS manipulation you need to go via PSDK not WDE API.

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