Genesys CTI User Forum > Genesys-related Development

WDE 8.5 Customization, List Personal CallBack Campaigns

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CarloACN:
What i want to do is to retrieve all the scheduled personal callback of a logged agent and update the selected references to modify the DIAL_SCHED_TIME, something like to reschedule the personal callback before that the agent receive the outbound interaction.

cavagnaro:
1. There is no API to retrieve records from a specific agent...makes no sense actually. Why? Because when Agent receives Callback request he can reschedule it.
2. That would require to do a SQL job, which would update records....which will not modify those in OCS memory. Not OK at all.

Why modify the hour if it is when the customer asked to be called at?

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