Genesys CTI User Forum > Genesys-related Development

Collect statistic data from Genesys Stat server

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callmevijayc:
My requirement is get the all the queue details and from each queue need to find the number of active calls,number of calls in transist,number of calls in VHT etc from genesys Stat server.  I am using Platform SDK APIs.

Followed the below steps
1. Get the list of queues(virtual) from Config server.
    - Able to get using CFGDNQuery object.
2.Finding statistic values using dynamic statistics
      - Iterating the list of queue and trying to find the total number of active calls (callsInBound) for each queue [b]but not getting the total count values.[/b]    . Below values setting in the request
          StatisticObject type - queue
              object category - totalnumber
              subject - DNAction
              time profile - default
              interval type - growingwindow.

Its working fine for object category as currentstate but not working for totalnumber/currentnumber.I feel something missing to set in statistic metric object.

Could you help on this with providing sample code or enough information need to set for the Statistic metric object.

Thanks in advance
               
         

cavagnaro:
Check your StatServer logs. Also search the forum. This has been discussed already

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callmevijayc:
Thanks for the response. Already checked but all are for statistic-category=currentstate but  its failing for statistic-category=totalnumber/currentnumber.May be missing some entry like timeprofile,interval etc.. in the statisticobject.

I could not check the log file due to  access permission.

cavagnaro:
Put your code. You will need access to logs. Ask for them or a test StatServer

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cavagnaro:
Also, you can do the test via CCpulse, do the statistic in there and see which parameters are used

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