Genesys CTI User Forum > Genesys-related Development

Genesys Platform Monitoring

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voipy:
I am joining a new company very soon and they from what I understand have monitoring in place.

I don't think they will want to pay for Genesys Monitoring, LFMT and SNMP monitoring.  I am not sure if they have Opsview either.

So I was looking to maybe build some sort of monitoring tool.  A pretty webpage showing business critical stats, call volumes, MCP usage, etc etc.

I believe I will have to use the PSDK.

Is it best to use ASP.NET for this?  Or is there something better that I could use to script this and create a webpage?

Kubig:
PSDK exists for Java and for C#, so you can choose from these platforms/languages according to your preferences. BUT, for MCP monitong the PSDK is not working.

voipy:
Really going to have to a lot of training to get to a level to be able to do this.

Really wanting a dashboard that is centric to our Genesys Environments and something more modern than what we currently have.

I really want it to be a web Dashboard and not a standalone fat client application.

Anyone done this before?  Got any advice in what is best to use?

Working through Java and C# tutuorials.

cavagnaro:
Ermmm...use GAX or GA? Already Web

voipy:
We don't have GAX and we are unimpressed with GA. 

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