Genesys CTI User Forum > Genesys-related Development

Genesys Platform Monitoring

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Kubig:
It depends on what exactly do you want achieve and what data exactly collecting. Almost cases can be covered by developing within PSDK, the rest like GVP should be achieve it through another protocols.

cavagnaro:
Unimpressed? Never saw that as a key to develop ;) maybe not enough gizmos or gifs around? No fancy lights? Lol
Install GAX and try it, no big deal nor license needed

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voipy:
Hi Kubig,  We have a common issue with our TServers connecting to our ACD.  We see constant ISCC errors which need to be monitored.  I would rather have a dashboard focused on that error for all our TServers.  Then our Front Office Team have no excuse for saying they never seen it.

GAX each extension just seemed to add more problems.  Install problems, riddled with performance issues.  We are not at a stage for moving to GAX as yet and until late next year.

Plus flashy lights are awesome and look cool ;D

cavagnaro:
There is no such tool for what you say. That is an error, to be monitored maybe by SCI alerts or via SNMP

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voipy:
Well it looks like I might end up using ELK then instead of trying this.  Probably the better option.

My main aim was to create a monitoring application for Genesys.  Move away from our contract with another supplier as I think we could do it better and I don't think GA is particularly great as a dashboard.

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