Genesys CTI User Forum > Genesys-related Development
WallBoard OpenStat Tenant Resources not found
mingeek:
We are retiring a SQL Server 2005 box so I built ConsoleStats and copied the built files to wallboard server. However when running the executable I am getting these exceptions,
statistic needed for: Stat_num_1
SubscribeToStat:java.rmi.RemoteException: OpenStat Tenant Resources not found
statistic needed for: Stat_num_1
SubscribeToStat:java.rmi.RemoteException: service not allowed
Kubig:
Try to post fragment of your code which covers part where the stat request is built.
BTW: I do not understand, what role for SQL in this case. Wallboard is usually a real-time application.
mingeek:
Hey Kubig,
I appreciate for the quick reply and here is the code snip for service to update wallboard stats DB.
public bool SaveCallsWaiting(int mCallsWaiting)
{
SqlCommand myCommand = new SqlCommand();
myCommand.Connection = WallboardDB.GetDBConnection();
myCommand.CommandText = "UPDATE WALLBOARD_STATS SET CallsWaiting = @CallsWaiting";
SqlParameterCollection collection1 = myCommand.Parameters;
collection1.AddWithValue("@CallsWaiting", mCallsWaiting);
collection1 = null;
myCommand.Connection.Open();
myCommand.ExecuteNonQuery();
myCommand.Connection.Close();
return true;
}
Any help will be much appreciated,
mingeek:
Hi,
When I fire up ConsoleStats this is what I get
Today is Tuesday
Logged in with session http://5701-dc.la.cssd.ad:8080/gis/services/SessionServic
e?GISsessionId=ECSSPROD_GIS_LA:SessionService:1441146936530H15
Service subscribed = GIS_STATSERVICE
CurrNumberWaitingCalls
Statistic needed for: Stat_num_1
subscribeToStat: java.rmi.RemoteException: OpenStat: Tenant 'Resources' not foun
d
Statistic needed for: Stat_num_1
subscribeToStat: java.rmi.RemoteException: stat reference already used
Statistic needed for: Stat_num_1
subscribeToStat: java.rmi.RemoteException: OpenStat: Tenant 'Resources' not foun
d
Total_Calls_Answered
Statistic needed for: Stat_num_2
subscribeToStat: java.rmi.RemoteException: stat reference already used
Statistic needed for: Stat_num_2
subscribeToStat: java.rmi.RemoteException: OpenStat: Tenant 'Resources' not foun
d
Statistic needed for: Stat_num_2
subscribeToStat: java.rmi.RemoteException: stat reference already used
Total_Time_to_Answer
Statistic needed for: Stat_num_3
subscribeToStat: java.rmi.RemoteException: OpenStat: Tenant 'Resources' not foun
d
Statistic needed for: Stat_num_3
subscribeToStat: java.rmi.RemoteException: stat reference already used
Statistic needed for: Stat_num_3
subscribeToStat: java.rmi.RemoteException: OpenStat: Tenant 'Resources' not foun
d
CurrMaxCallWaitingTime
Statistic needed for: Stat_num_4
subscribeToStat: java.rmi.RemoteException: stat reference already used
Kubig:
Only one suggestion - do not use GIS at all.
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