Genesys CTI User Forum > Genesys-related Development

Restrict Agent DTMF while in conference with IVR

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Kubig:
This is not a limitation - just there was no requirement to implement this at this moment - due to this reason I recommend open a FR as one of possible choice. By the way, I do not know any other SIP solution, which support this funcionality at this moment.

cavagnaro:
Disabling DTMF pad should work, doable by coding on IWS.
Limitation would be something all other players do or a technical feature that is not available on Genesys.
As this is a unique particular requirement, no way to say it is a limitation...business problem fixed by software control
FR will tell you my first line, do the coding and done.

Raja Sekhar:
Thanks Kubig and cavagnaro  8) .

Raising a FR to genesys is a known solution. Thanks.

@cavangaro : Implementing the code of disabling Dial pad in sip end point to 1500 agents is unimaginable. ::)

Thanks .

Raja Sekhar:
Dear techie's,

I have a question.

In my requirement, i have mentioned as the agent will do the conference with IVR using PLAY APPLICATION block.It states that the control is passed to RM and MCP to do the necessary actions.

When it reached that level, [b]MCP [/b]should be aware about the source of input [b]DTMF[/b], either the input is from [b]AGENT [/b]leg or From [b]CUSTOMER [/b]leg, Because both are different legs and have individual [b]CALLID[/b].

[size=14pt][size=12pt][color=red]Do we have any option to identify the source of input and restrict from [b]MCP [/b]level?[/color][/size][/size]

Does it sound Meaningful?

cavagnaro:
[quote author=rajasekharlbit@gmail.com link=topic=9122.msg40959#msg40959 date=1443250943]

@cavangaro : Implementing the code of disabling Dial pad in sip end point to 1500 agents is unimaginable. ::)

[/quote]

Why? You do 1 modification only and distribute via IWS itself. If was installed via MS ClickOnce will detect new module and load it and that is it.

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