Genesys CTI User Forum > Genesys-related Development

Facebook and Twitter (Social Media) using PSDK

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gstkein:
I know there are plugins for IWS to do this, I have to replicate the functionality provided by this plugins in Platform SDK.

I have no Idea where to find documentation regarding how to do this, I would appreciate help and also if anyone could provide a code sample
or a tip on how this is done itīd be great.

I donīt know if I should interact only with the Interaction Server, or the UCS server or if thereīs a protocol for the Social Messaging Server.

Thank you

Kubig:
If I remember well, the interact is just between IWS/WDE and IXN-UCS, not direct with Soc.Messaging Server. The event-flow should be in general same as for any other non-voice interaction, of course with some differencies in used fields,userdata, etc. I am afraid that there are no documentation strictly related to that.

cavagnaro:
SM just converts any FB or Tweeter or any app (message got via FB API for example) to a Genesys Interaction. As such is sent to Interaction Server and all magic begins.
Just use standard PSDK for Multimedia inteactions.

gstkein:
Ok, thanks, so I should connecto to Interaction Server and UCS only. I guess Iīll have to reverse engineer the messages since thereīs no documentation at all :(

cavagnaro:
What you mean no documentation? User data is user data, what Facebook API provides as Facebook data is not responsibility of Genesys, you should read the FB API documents.
Genesys does has all documentation on how to handle an interaction via Multimedia SDK. No magic nor missing info.



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