Genesys CTI User Forum > Genesys-related Development

Calls not getting routed since the target is being ignored

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abdel:
In my case, URS was getting agents not ready from StatServer, however using CCPulse, with the same Statserver used for routing, I see them as ready.

I had to delete extension, place, agent, agent login and recreated the agent.
It seems dump but that was the only solution for me.

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