Genesys CTI User Forum > Genesys-related Development

Not Getting Custom Command in WDE

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Niranjan:
Yes I answerd the call but the Command Control is not going in to the onAnswerCallcommand Class.

and I Need the IInteractionVoice object to release the call with my custom button.

Niranjan:
Hi Pete,

Thanks for your Reply

Please find the below link it contains the command called showinteractionswindow

https://docs.genesys.com/Documentation/IW/latest/Developer/Windows#Open_and_Restore_Interaction_Windows

if I will get the command on showinteractionswindow I can able to get the IInteractionVoice Command in this window, and I have set of validations to perform in this control.

Regards
Niranjan M

PeteHoyle:
Ok, so if you are using the 'ShowInteractionsWindow' command chain that is dependent on which version of WDE you are using, if it is 8.5 or later then by default it does not open an InteractionWindow

There is a config option that you can use to set it to the old mode where you get separate windows for each interaction:

interaction-bar.enable-quick-access = false

Niranjan:
Thanks Pete,

it helped me a lot. now a new interaction window is opening for each call, and I can able to get the control over the windows now,

Thanks a lot once again.

Regards
Niranjan M

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